Application Support Specialist

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Ref: RQ11186 Contract – 15 Months (Extension Possible) Onsite – Toronto (222 Jarvis St.)
Posted Date: 2026-06-11
Location: Onsite – Toronto (222 Jarvis St.)
Public Sector Experience: Required – OPS / Public Sector
Contract End Date: 2027-09-29 *
Rate: $38/hour
Overview

Lotus is seeking a Junior Application Support Specialist to join the Government Services Integration Cluster within the Ministry of Public and Business Service Delivery and Procurement. Working fully onsite at 222 Jarvis St. in Toronto, the successful candidate will provide hands-on technical and operational support for a suite of enterprise middleware applications. This role sits at the intersection of IT service management and systems administration, requiring both strong ITIL process knowledge and practical middleware experience.

Key Responsibilities
  • Provide technical expertise and application support for a suite of enterprise middleware applications, including IBM WebSphere, IBM DataPower, and related platforms
  • Manage and triage incoming tickets through the service management queue, ensuring incidents, problems, and service requests are tracked and resolved within SLA timelines
  • Perform basic incident triage and assessment, escalating to Tier 3 support as required
  • Create, coordinate, and manage Change Requests in accordance with ITIL Change Management processes
  • Maintain configuration management records and component inventory
  • Perform systems administration tasks on Oracle Solaris and Red Hat Enterprise Linux (RHEL) environments
  • Support deployment and operational monitoring activities using tools such as ITCAM, Jenkins, and Ansible
  • Coordinate and lead initiatives with both technical and business stakeholders, translating complex technical concepts into clear, accessible language
  • Develop and maintain operational procedure documentation, project scope documents, and project plans
  • Produce analyses, reports, and data visualizations using tools such as Power BI and Microsoft Office
  • Deliver training to end users and create supporting documentation as needed
  • Prepare maintenance plans and upgrade schedules to support organizational systems
Must-Have Requirements
  • 2+ years of experience with ITIL Service Management, including Incident Management (triage and Tier 3 escalation), Queue Management, Change Management, and Configuration Management
  • 2+ years of hands-on operational support experience, including familiarity with IBM WebSphere, Oracle 19c, Kubernetes, and Ansible
  • 2+ years of hands-on technical experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL)
  • 2+ years of hands-on technical experience with IBM WebSphere / Liberty / NDM
  • 2+ years of hands-on experience managing incidents, problems, and service requests through the full lifecycle, including documentation, tracking, and monitoring to SLA
  • Experience with Remedy, eSMT, or other ITSM service management tools
  • Experience with enterprise data analysis and visualization tools such as Power BI
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
  • Experience with Microsoft Office suite and tools to automate processes and create reports
Nice-to-Have Skills
  • Experience with IBM DataPower, IBM MQ, IBM ACE, or Informatica platforms
  • Experience with Axway Secure Transport or similar FTP/SFTP solutions
  • Understanding of DevOps and CI/CD concepts and tools (e.g., Jenkins, Ansible)
  • General exposure to cloud-based computing solutions, including Kubernetes
  • General exposure to network topologies including firewalls, load balancers, and DNS
  • Experience working within the Ontario Public Service (OPS), Broader Public Sector (BPS), or other government environments
Work Environment

This is a fully onsite role, requiring 5 days per week at 222 Jarvis St., Toronto. No security clearance is required. The role involves coordination across both technical and business stakeholder groups and may include concurrent activities and fluctuating workloads typical of an enterprise IT support environment.

* Final role details, responsibilities, and terms will be confirmed with shortlisted candidates. Compensation may vary based on experience. Errors and omissions excepted.